Every effort will be made to see patients at the appointed time, however if you are kept waiting there is usually a good reason, so please be patient.
If you need to be seen urgently then please phone the practice as early in the day as possible.
If you need to cancel an appointment, please give us at least 24 hours notice otherwise cancellation charges may be incurred.
Keep Us Informed
We will ask you about medication you are taking. Make a note of their names and tell us about them when you attend.
If you change your address or telephone number please let us know as soon as possible. This helps keep our records up to date and ensures we communicate as efficiently as possible with you.
We will ask you to fill in a Medical History Questionnaire to assist us in our diagnosis and treatment – this is confidential and securely contained.
You should provide us with as much notice as possible if you have to cancel or change an appointment.
Ask your dentist for information on your treatment options and approximate costs.
Please ask about your oral health and how often you need to come to the dentist.
The practice is located down 15 steps
Sterilisation and Hygiene
In the interests of both patients and staff we follow and exceed all the recommended guidelines with respect to sterilization of all instruments and the use of disposable items.
Our Aim is to provide a friendly high quality service for all the family, with up to date advice and treatment. However, should you have any concerns do contact Sandra Tredwin (Practice Manager) who will be able to help reconcile the situation. A copy of our complaints procedure is displayed in reception and is available on request.
We constantly strive to offer you the highest level of service, therefore we always encourage patients to let us know when we have done something well or if there are any suggestions as to how we can do something better. To facilitate this, Patient Satisfaction Questionnaires are available in Reception.
Strict confidentiality of patients’ records and information is maintained at all times. Patient records will not be passed onto any third parties.